TeleCall Message Center Request Information / Demonstration
PC Console designed for the Executive Suites, Office Business Centers, Virtual Office Centers and Answering Service markets, this application will put all pertinent information for the client at your receptionists finger tips.
TeleConnect Request Information / Demonstration
PC Console designed for General Business, this application can connect to any ODBC compliant data structure allowing the end user to utilize their own existing data instead of implementing a new data structure.
ACD Collector Request Information / Demonstration
Collects the raw ACD data from the PBX and stores it in either an MS Access database or MSSQL database. The data stored can then be accessed by any supervisor via a fat client or web client.
ACD Real Time Client Request Information / Demonstration
Allows the supervisor to monitor their agents and queues and get real time states reflecting ACD calls, (NRD) Not Ready Time, Waiting and (DN) personal line calls. Historic information is stored for both the agents and queues and can be reviewed without the reporter showing stats and graphs that will allow the supervisor to manage the queue efficiently. Drag and Drop functionality allows the supervisor to move agents between queues when the need arises.
ACD Agent Request Information / Demonstration
This application allows the agent to monitor the state of the queue assigned to them. Alarms can be set to reflect the different states of the queue so the agent can respond accordingly. Messages to the agent can be sent from the RTD Client supervisors position to the agent.
ACD Reporter Request Information / Demonstration
Shows the data stored via the Collector in Crystal Reports XI format. Can be used as a fat client or web based. End user has the ability to create their own custom reports using Crystal Reports XI and import them into either the fat client or web client. Custom reports are available through PictureWindow Software.
Call Detailed Recording Request Information / Demonstration
Collects all call traffic from your PBX and stores it in to either an MS Access or MSSQL database. Track call time, cost, operator time, call count by individaul or department, charge codes and authcodes, calls to area codes, internal calls, calls to voice mail, time to answer.
End user has the ability to create their own custom reports using Crystal Reports XI and import them into either
the fat client or web client. Custom reports are available through PictureWindow Software.
Emergency E-911 Request Information / Demonstration
When someone dials 911 do you know where the call came from? Can you handle 911 calls? E-911 is a server, client application that will send detailed information to the inhouse E-911 monitor. SMS paging, Email and local notification can alert first responders when a 911 call is made. Optional web interface will allow the end user to update their profile.
Authcode Manager Request Information / Demonstration
Authcode Manager is the easy way to administer authcodes. Schedules can be defined to update the new codes and remove unused codes while you continue with your busy day.
DND Scheduler Request Information / Demonstration
Used mainly in the campus and healthcare environments, DND Scheduler allows the restriction of inbound and outbound calls based on time of day and restriction class. Multiple classes can be defined with their own time of day restrictions.
PBX Traffic Request Information / Demonstration
Collection of the LD 2 traffic reports can be used to track console productivity. When combined with either PC Console application detailed reports on calls to receptionist, receptionist time spent on calls and calls abandoned can be reviewed.