ACD Collector Request Information / Demonstration
Collects the raw ACD data from the PBX and stores it in either an MS Access database or MSSQL database.
The data stored can then be accessed by any supervisor via a fat client or web client.
ACD Real Time Client Request Information / Demonstration
Allows the supervisor to monitor their agents and queues and get real time states reflecting ACD calls,
(NRD) Not Ready Time, Waiting and (DN) personal line calls. Historic information is stored for both
the agents and queues and can be reviewed without the reporter showing stats and graphs that will allow
the supervisor to manage the queue efficiently. Drag and Drop functionality allows the supervisor to move agents
between queues when the need arises.
ACD Agent Request Information / Demonstration
This application allows the agent to monitor the state of the queue assigned to them. Alarms can be set to reflect
the different states of the queue so the agent can respond accordingly. Messages to the agent can be sent from
the RTD Client supervisors position to the agent.
ACD Reporter Request Information / Demonstration
Shows the data stored via the Collector in Crystal Reports XI format. Can be used as a fat client or web based.
End user has the ability to create their own custom reports using Crystal Reports XI and import them into either
the fat client or web client. Custom reports are available through PictureWindow Software.
Contact our sales department for a hassle free demonstration today.